Payment & Cancellation Policy

  • All lessons require payment in advance for the month via online payment
  • Regular lessons require AutoPay
  • Lesson invoices are emailed on the 1st or 15th of each month at your preference
  • Payment is required before the first lesson to confirm the bookings.
  • We have a 24 hour cancellation policy for all music lessons

What is Auto Pay?

Similar to direct debit, auto pay is a set and forget system but is more flexible and charges dynamically based on the amount of lessons booked. The invoices are email and payment will be charged on the 1st or 15th of the month at your preference.

Auto Pay will automatically pay invoices when they are emailed to the family/student. The system will charge the invoice total to the card on file. This can be managed directly through your student portal. 

Group Lessons

Group Music Lessons are pre-paid in 8 week blocks and no make-up lessons or refunds can be offered should a lesson be missed.

Cancellations and Absences – 24 Hour Cancellation Policy

If less than 24 hours notice is provided, the music lesson is billable/non-refundable.

If lessons are cancelled with 24 hours notice provided (eg holidays) your bill will automatically be calculated to accommodate.

To make cancellations and mark absences please utilize the student portal.

If you have already paid for lessons and need to cancel due to unforeseen circumstances (provided 24 hours notice given) as long as the lesson is cancelled through the student portal the lesson will be automatically deducted from the following month’s bill. 

Following this process means you will never be charged for a lesson you didn’t have if you provide adequate notice.

Frequently Asked Questions

No BACs? What if my invoice is incorrect?

Previously there has been confusion caused by invoices for BACs payers due to BACs requiring manual logging and due to varying dates recieving payments, invoices could be sent out before the payment had been logged and the invoices are not dynamic unlike the portal balance.

Unfortunately there is no way to logistically solve this problem so we can no longer accept BACs payments as of January 2022.

Online payments make sure everything is instantaneously and automatically logged and this method has proven the most efficient. In the unlikely event something is incorrect, there is no need to panic – we will correct it ASAP.

How do I set up Auto Pay?

You can log into your student portal at the bottom of any page of our website using the login details you were emailed on sign-up. If you can’t find your details, please email us at and we’ll get them re-sent.

If you have already made a payment to us using a card online and that card is stored on file, we can enable auto-pay for you.

Navigate to Accounts & Invoices > Make Payment

Then make a payment using the card to be charged and tick the “Keep this credit card on file for future payments”.

How do I mark an absence?

To mark your absence and have it instantly deducted from your next payment, log in to your student portal and navigate to Calendar.

Choose the lesson event you wish to cancel and hit Cancel Attendance. Feel free to leave a note as to the reason for the cancellation for your tutor who will receive a notification when you cancel via the calendar.

Stopping Lessons

If you wish to stop lessons, please email us and lessons will stop once you’ve used your remaining account balance. If unforeseen circumstances occur and your lessons can not be used a full refund will be made.

Unpaid Lessons

In the unlikely event lessons remain unpaid for 30 days without setting up a payment plan, lessons will be suspended and we regret that we will be forced to transfer your account to a debt collection agency.

We understand the various circumstances people may face and will always do our best to accommodate everywhere we can. Please feel free to contact us if you have any questions or concerns.